Open to opportunities

Hellen Murimi

@hellenmurimi

Virtual assistant focused on client communications, email/calendar management, data entry, research, and accurate transcription.

Kenya

Message

What I'm looking for

I’m looking for a virtual assistant role where I can lead client communications, manage emails and calendars, and deliver accurate data and transcription support—while improving workflow efficiency, client satisfaction, and my professional growth.

I’m a virtual assistant who drives exceptional customer experiences through clear client communication and reliable support. In my practice, I managed emails inboxes and scheduled calendars for 10+ weekly tasks and appointments, helping reduce scheduling conflicts and improve workflow efficiency.

I also strengthen operations with high-accuracy data work and research. I entered and managed data with 99% accuracy, maintained well-organized spreadsheets and databases, and improved data retrieval efficiency by 30% while conducting thorough online research and compiling structured outputs that support effective problem solving.

For transcription and customer support, I deliver fast, precise results. I transcribed 5 English audio recordings with 100% accuracy (including proper formatting and clear timestamps) and handled 30+ inquiries per week with professionalism, aiming for confidentiality, excellent listening, and consistent time management.

Experience

Work history, roles, and key accomplishments

Virtual Assistance & Transcription

Ajira Digital Program

Jan 2026 - Present (7 months)

Completed Virtual Assistance and Transcription training, covering email and calendar management, customer support, data entry, and online research. Trained on transcription and related professional output practices.

Email Management Social Media Management Data Entry Online Research Customer Service Transcription Typing (30 40 Wpm)Sheets Zoom Microsoft Teams Live Chat

Soft Skills Training

Brighter Monday Kenya

Jan 2025 - Present (1 year 7 months)

Completed soft skills training focused on communication, personal effectiveness, emotional intelligence, employability skills, and problem solving.

Employability Skills Problem Solving Communication Skills

Virtual Customer Support Agent

Kigari Teachers College - ICT Department

Jan 2022 - Present (4 years 7 months)

Trained for virtual customer support with foundational computer skills, including Microsoft Office applications and basic internet/email use.

Excel Customer Support Microsoft Word Internet Email PowerPoint

Education

Degrees, certifications, and relevant coursework

Ajira Digital Program

Training Program, Virtual Assistance & Transcription

2026 -

Activities and societies: Email & calendar management; social media management; data entry & research; customer service/chat support; transcription styles/tools.

Completed virtual assistance and transcription training through the Ajira Digital Program. Covered email and calendar management, social media management, data entry and research, customer support/chat support, and transcription tools/styles.

Brighter Monday Kenya

Professional Development Training, Soft Skills

2025 -

Activities and societies: Effective communication; personal effectiveness; emotional intelligence; employability skills; problem solving.

Completed soft skills training focused on communication and personal effectiveness. Included training in emotional intelligence, employability skills, and problem solving.

Murimi Computer Skills

Training Program, Customer Support (Virtual)

Activities and societies: Customer support agent; virtual support.

Trained for virtual/customer support roles. Prepared to support clients through virtual assistance and help desk-style customer service tasks.

Kigari Teachers College - ICT Department

Basic IT Training, Information Technology (ICT)

2022 -

Activities and societies: Basic IT; Microsoft Word/Excel/PowerPoint; Assistant Microsoft Access; internet and email.

Completed basic IT training through the ICT Department. Learned Microsoft Word, Excel, PowerPoint, Assistant Microsoft Access, and foundational internet and email skills.