Ilerioluwa Aina

Lead and prioritise a high-volume operational portfolio, allocating work across Support Executives and Senior Executives. Act as an escalation point for complex customer, product and compliance issues, and analyse performance trends to drive process improvements.

Provide project-based contract support covering supplier, service, consultancy, SaaS and confidentiality agreements. Review and draft contractual documentation, identify risks, support negotiations, and maintain contract trackers and records.

Managed a high-volume portfolio across telephone, email and live chat, balancing competing priorities and meeting regulatory deadlines. Investigated complex complaints and potential fraud matters, completed root-cause analysis, and supported onboarding and coaching.

Drafted, reviewed and negotiated supplier, consultancy, service and confidentiality agreements. Managed change requests, amendments and renewals, monitored supplier performance, and supported value-for-money assessment and contract governance.

Managed the end-to-end lifecycle of complex, high-value commercial agreements across a large-scale infrastructure environment. Advised procurement during bid and tender processes, supported subcontracting strategies, and managed contract changes and supplier performance.

Drafted, reviewed and negotiated commercial, financing and settlement agreements valued at over $30 million. Advised senior stakeholders on contractual interpretation, risk allocation, and dispute resolution, and coordinated cross-border matters.

Advised cross-functional stakeholders on commercial risk within high-value vendor agreements involving sensitive data and intellectual property. Supported contract governance, legal research, internal controls, and coordination of commercial disputes.

Barrister at Law qualification from the Nigerian Law School, completed in 2016.

Bachelor of Law (LLB) degree from Babcock University, completed in 2015.