Open to opportunities

Helen Ellis Cruz

@helenelliscruz

I deliver bilingual customer support, accurate data processing, and reliable issue resolution in high-volume environments.

United States

Message

What I'm looking for

I'm looking for a remote customer support role where I can use my bilingual communication, data-entry accuracy, problem-solving, and customer-first approach to deliver reliable service.

At Acutis Diagnostics, I enter, verify, and update patient and specimen information while resolving collection, labeling, tracking, and storage issues in a high-volume laboratory environment.

I handle confidential information under HIPAA requirements, monitor workflow details, and work closely with teammates to maintain accurate, timely service. Previously at Wendy's, I supported customers, processed orders and payments, addressed concerns, and trained new team members.

I'm fluent in English and Spanish and bring a customer-first approach to client support, including travel planning through Archer Travel Service and BlueLarimarTravel.

Experience

Work history, roles, and key accomplishments

Current

Specimen Accessioner

Current

Acutis Diagnostics

Mar 2022 - Present (4 years 6 months)

Accurately enter, verify, and update patient and specimen information in laboratory information systems. Resolve issues involving specimen collection, labeling, tracking, and storage while maintaining accuracy and timely processing.

Data Entry Laboratory Information Systems HIPAA compliance Attention To Detail Problem Solving