At Accenture, I lead Salesforce Field Service rollouts across multiple countries, helping business users understand and adopt Salesforce solutions.
I'm the primary contact for business users, facilitating workshops, supporting change requests, and aligning requirements with system capabilities.
I lead quality assurance for Salesforce Field Service implementations and releases, from functional test scenarios and UAT through deployment validation and defect resolution.
I manage team workloads, priorities, and delivery timelines while leading hypercare activities that support successful go-lives and user adoption.
