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Helena Askeri

@helenaaskeri

Medical Case Coordinator specializing in international patient support, medical documentation, and cross-stakeholder healthcare operations.

Germany

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What I'm looking for

I’m looking for structured medical operations roles where I can coordinate patient journeys end-to-end—case management, documentation, insurance and provider communication—while ensuring accuracy, confidentiality, and timely decisions in international environments.

I’m a Medical Case Coordinator with 10+ years of experience coordinating medical cases and healthcare operations across humanitarian and service-driven environments. I focus on accurate, confidential, timely support—from the first request through resolution—while keeping patients and stakeholders fully informed.

In my current role, I coordinate medical cases end-to-end as a primary point of contact for patients, healthcare providers, insurance companies, and internal teams. I organize appointments, diagnostics, admissions, and follow-up care, while collecting and processing medical documentation to meet internal protocols and insurance requirements.

I also bring leadership experience from international missions with the International Committee of the Red Cross, where I led volunteer medical and community outreach teams and supported basic healthcare delivery and emergency response. My strength is managing multiple stakeholders across borders with clear communication, attention to detail, and calm decision-making in complex situations.

Experience

Work history, roles, and key accomplishments

Current

International Medical Case Coordinator

Current

AP Companies Global Health Management. Since 1997

May 2024 - Present (2 years 2 months)

- Coordinate medical cases from initial request to resolution, ensuring timely and accurate support for patients
- Act as a primary point of contact between patients, healthcare providers, insurance companies, and internal teams
- Organize medical appointments, diagnostic procedures, hospital admissions, and follow-up care
- Collect, review, and process medical documentation, ensuring compliance w

Medical Case Management Patient Care Management Patient Support Healthcare Operations Case Management Medical Documentation Insurance Coordination Patient Provider Communication

Current

International Medical Case Coordinator

Current

AP Companies Global Health Management

May 2024 - Present (2 years 2 months)

Coordinate medical cases from initial request to resolution, including arranging appointments, diagnostics, admissions, and follow-up care. Serve as a primary liaison between patients, healthcare providers, insurers, and internal teams while managing medical documentation and urgent/emergency cases.

Medical Case Management Patient Care Management Patient Support Healthcare Operations Case Management Medical Documentation Insurance Coordination

English Language Instructor

EF English First

Nov 2022 - Jan 2024 (1 year 2 months)

- Designed and delivered structured educational programs for diverse international audiences
- Assessed individual learning needs and developed personalized improvement plans
- Maintained detailed progress records and performance documentation
- Applied data-driven feedback to improve engagement and learning results

Teaching English As A Foreign Language Translation English Secondary Education Language Teaching Writing E Learning

Guest Service Agent

MSC Cruises

Jan 2022 - Sep 2022 (8 months)

- Served as primary contact for international guests, including VIP clients
- Coordinated embarkation and disembarkation procedures with port authorities
- Managed sensitive cases requiring discretion, accuracy, and rapid decision-making
- Handled onboard payments, documentation, and operational procedures

Administrative Assistance Negotiation Analytical Skills Management Critical Thinking

Community Services Manager

United Nations

Nov 2018 - Jan 2022 (3 years 2 months)

- Coordinated community support programs focused on public well-being
- Conducted qualitative and quantitative assessments to inform policy decisions
- Supervised multi-stakeholder projects and cross-functional teams
- Prepared analytical reports and documentation for decision-makers

Team Building Negotiation Translation Teamwork Team Management Analytical Skills Community Relations Management Strategic Planning Community Programming

Volunteer Team Leader (Medical)

International Committee of the Red Cross - ICRC

Jul 2014 - Aug 2019 (5 years 1 month)

Led and coordinated volunteer teams during international humanitarian field missions across Africa and Asia, supporting basic medical aid, wound care, first aid, and patient assistance. Coordinated daily operations and logistics, acted as a liaison between local communities and medical/humanitarian coordinators, and mentored new volunteers.

Translation Volunteering Communication Analytical Skills Social Services Volunteer Management Team Building Teamwork Team Management

Volunteer Team Leader (Medical & Community Programs)

International Committee of the Red Cross - ICRC

Jul 2014 - Aug 2019 (5 years 1 month)

- Led and coordinated volunteer teams during international humanitarian field missions across Africa and Asia
- Supervised and supported volunteers delivering basic medical aid, wound care, first aid, and patient assistance
- Assisted medical staff in providing primary healthcare support, including bandaging, wound treatment, and patient follow-up
- Coordinated daily field operations, task allocat