Heidi Wheeler

Dynamic professional with extensive experience in content coordination and customer experience. Managed up to 40 content briefs monthly using Jira, enhancing product visibility and improving team collaboration. Demonstrated strong problem-solving abilities and exceptional communication skills to ensure customer satisfaction.

Addressed 40-100 customer queries daily via email and live chat, resolving 95% of issues within 24 hours. Enhanced team efficiency by 30% through task management optimization and maintained accurate customer records.

Responsible for verifying content alignment with tagging criteria and maintaining tag accuracy. Enhanced tagging accuracy by 45% through updated guidelines and ongoing monitoring, ensuring SEO-focused keywords were applied.

Conducted beauty treatments for clients, maintaining a clean workspace and ensuring safety. Provided expert advice and ensured accurate record-keeping of treatment parameters and aftercare.

Completed a Diploma in Beauty Therapy Level 2, focusing on practical skills and theoretical knowledge essential for providing beauty treatments.

Achieved 8 GCSEs with grades ranging from B to D, demonstrating a foundational education in various subjects.