Heidi Wheeler
@heidiwheeler
Dynamic content coordinator with expertise in customer experience and tagging.
United KingdomWhat I'm looking for
I am a dynamic and versatile professional with extensive experience in content coordination, customer experience, and digital asset tagging. My journey has taken me through various roles, including my recent position at SilkFred Ltd, where I created and managed up to 40 content briefs per month. My background in beauty therapy complements my skills in verifying content for accuracy and enhancing product visibility.
Throughout my career, I have demonstrated strong problem-solving abilities and exceptional communication skills, which have allowed me to effectively manage customer queries and improve satisfaction. I am passionate about continuous improvement and learning, always striving to deliver excellence in every task I undertake. My entrepreneurial spirit drives me to collaborate with teams to streamline processes and achieve results that contribute positively to organizational success.
Experience
Work history, roles, and key accomplishments
Content Coordinator
SilkFred Ltd
Jul 2022 - Jan 2025 (2 years 6 months)
Dynamic professional with extensive experience in content coordination and customer experience. Managed up to 40 content briefs monthly using Jira, enhancing product visibility and improving team collaboration. Demonstrated strong problem-solving abilities and exceptional communication skills to ensure customer satisfaction.
Customer Experience Agent
SilkFred Ltd
Jul 2022 - Jan 2025 (2 years 6 months)
Addressed 40-100 customer queries daily via email and live chat, resolving 95% of issues within 24 hours. Enhanced team efficiency by 30% through task management optimization and maintained accurate customer records.
Product Tagger
SilkFred Ltd
Jul 2022 - Jan 2025 (2 years 6 months)
Responsible for verifying content alignment with tagging criteria and maintaining tag accuracy. Enhanced tagging accuracy by 45% through updated guidelines and ongoing monitoring, ensuring SEO-focused keywords were applied.
Beauty Therapist
Self Employed
Sep 2008 - May 2022 (13 years 8 months)
Conducted beauty treatments for clients, maintaining a clean workspace and ensuring safety. Provided expert advice and ensured accurate record-keeping of treatment parameters and aftercare.
Education
Degrees, certifications, and relevant coursework
Guildford College
Diploma, Beauty Therapy
2008 - 2008
Completed a Diploma in Beauty Therapy Level 2, focusing on practical skills and theoretical knowledge essential for providing beauty treatments.
Woking High School
GCSEs, General Education
2006 - 2006
Achieved 8 GCSEs with grades ranging from B to D, demonstrating a foundational education in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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