Heidi Kelly-Gibson
@heidikelly-gibson
I build enterprise PMOs and transformation portfolios that deliver measurable ROI.
United StatesWhat I'm looking for
At Deque Systems, I've built and evolved an enterprise PMO into a high-performance center of excellence, aligning business, technology, and operations around transformation roadmaps.
I've led digital, data, and operational programs that reduced delivery timelines by 30%, reduced unplanned revenue risk by 82%, generated $200K in annual efficiency gains, and grew the portfolio by 40%. I partner with C-suite and board stakeholders through transparent reporting, governance, and measurable ROI accountability.
I build people up, lead with integrity, and create accountable, inclusive teams that deliver what they promise. Across global program and delivery teams, I've maintained 95% retention and promoted five direct reports while advancing AI-assisted delivery and scalable operating models.
Experience
Work history, roles, and key accomplishments
Vice President of Engagement Management and Customer Experience
Apr 2024 - Present (2 years 4 months)
Championed the PMO and led transformation initiatives that delivered measurable business value across digital, data, and operational programs. Built a high-performance PMO, forged C-suite partnerships, and integrated AI and automation into program management strategy.
Education
Degrees, certifications, and relevant coursework
St. Cloud State University
Bachelor of Science, Business Management
Grade: 3.9 GPA
Pursuing a Bachelor of Science in Business Management with a 3.9 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
heidi-kelly-gibson.comJob categories
Skills
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