Heide Morales
@heidemorales
Forward-thinking team leader skilled at operating departments efficiently.
What I'm looking for
As a seasoned banking professional with over 15 years of experience, I have honed my skills in operations management, customer relations, and decision-making. My expertise lies in managing day-to-day operations, ensuring GL accounts are in balance, and reconciling corporate accounts. I am a proactive and hardworking individual focused on continuous operational improvement.
In my previous roles, I have demonstrated my ability to lead teams, delegate tasks, and ensure compliance with federal and state regulations. I am well-versed in managing loan portfolios, Visa credit cards, and gift card programs. My analytical skills enable me to identify areas for improvement and implement process enhancements.
I am a certified notary and have a strong understanding of Microsoft Suites, CompuSource Systems, and Alloya corporate. I am registered with NMLS and hold a high school diploma from Grover Cleveland High School.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Williamsville Federal Credit Union
Aug 2008 - Jun 2024 (15 years 10 months)
Assisted in managing day-to-day operations, ensured GL accounts were in balance daily, and deputized for the manager in their absence. Delegated daily tasks to staff, reconciled corporate accounts, and handled bank secrecy reporting and risk assessments.
Loan Manager and Compliance Officer, Visa Coordinator and Teller
Buffalo Fire Department Federal Credit Union
Jan 2000 - Jan 2008 (8 years)
Managed all aspects of the loan, Visa, and Real Estate portfolio, including marketing, rate specials, and compliance reporting. Prepared delinquent files, reported loan credit insurance, and filed disability claims.
Education
Degrees, certifications, and relevant coursework
Heide hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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