Heera J
@heeraj
Operations and training professional with 5 years’ experience in process improvement and stakeholder coordination.
IndiaWhat I'm looking for
As a Senior Executive - Operations, I coordinate training programs end-to-end: assessing training needs, building delivery plans, scheduling and managing logistics, and evaluating effectiveness through measurable recommendations. I also generate certificates for trainers and participants, keep records up-to-date, and coach trainers using feedback and performance evaluations to strengthen capability and outcomes.
Previously, I led Green Trends as a Manager—supervising staff, ensuring smooth inventory and budget performance, and handling client inquiries and complaints with professionalism. Before that at STC Technologies, I worked as an Academic Counsellor, guiding students on course planning, policies, at-risk interventions, and career pathways (including internships and graduate options). I bring strong analytical thinking and continuous-improvement mindset using tools like 7QC, FMEA, Six Sigma, PPAP, 5S, Kaizen, Poke Yoke, and Time study, alongside practical training and content support through Microsoft, Google, ZOHO Forms, and ChatGPT.
Experience
Work history, roles, and key accomplishments
Senior Executive - Ops
TNASDCL
Oct 2023 - Present (2 years 9 months)
Coordinated training operations by assessing training needs, developing programs, scheduling sessions, and managing logistics and resources. Evaluated program effectiveness, maintained training records, and supported trainers through coaching, feedback, and certification generation.
Salon Manager
Green Trends
Nov 2021 - Aug 2023 (1 year 9 months)
Managed salon operations by supervising staff, scheduling and training team members, and ensuring the facility was clean, presentable, and compliant with health and safety standards. Handled client inquiries and complaints, managed inventory and supplies, and drove marketing and budget performance to support revenue and expense control.
Academic Counsellor
STC Technologies
Feb 2019 - Jun 2021 (2 years 4 months)
Advised students on academic planning, course selection, scheduling, and academic policies while identifying academic challenges and barriers to success. Supported career planning and opportunities, developed interventions for at-risk students, and maintained accurate records of student interactions and progress in coordination with faculty and stakeholders.
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science and Technology
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) at SRM Institute of Science and Technology.
Zion Matriculation Hr. Sec School
12th Standard, Higher Secondary Education
Completed 12th STD at Zion Matriculation Hr. Sec School, Selaiyur.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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