At Duckbill, I handled executive assistance tasks, including travel bookings, reservations, and vendor research. I maintained data logs and spreadsheets for task tracking and calendar coordination across AI-driven workflows and CRM tools.
At PayNearMe, I investigated cash and electronic payment discrepancies by auditing system logs and platform rules in Zendesk. I resolved transactional disputes and supported customers while meeting service standards and fintech compliance requirements.
At Walmart, I supported e-commerce customers and mentored new representatives on platform tools and case management. At Amazon, I helped drivers and logistics partners troubleshoot delivery routes and account issues, while responding to customers’ delivery questions.
