Heather Tjaden

Manage network development and provider relations, conducting on-site visits and trainings while escalating and coordinating claim and provider data issues to reduce resolution time and improve provider satisfaction.

Support and license foster homes, coordinate services and liaise with schools and courts to ensure youth success, maintain documentation, and provide ongoing training and case support to families.

Managed day-to-day operations including accounts payable/receivable, QuickBooks, scheduling, customer service, tax compliance, and DOT requirements to maintain profitable small business operations.

Provided classroom support for preschool, assisted with behavior and grade tracking, supported students with developmental disabilities, and performed office duties including phone coverage and secretarial tasks.

Recruited and enrolled participants into NFJP, managed training and job placements, coordinated funding for tuition and barriers, maintained accurate case notes and fund records, and delivered safety trainings to farmworkers.

Operated a licensed home daycare, managed compliance with health and safety regulations, prepared meals, documented medications and activities, and delivered developmentally appropriate programming for children.

Built community partnerships across Nebraska, referred clients to resources, represented the plan at outreach events, coordinated marketing and logistics, and increased community visibility across multiple counties.

Planned community health events, presented benefit information to agencies and the public, gathered community data to inform programs, and helped grow membership through targeted outreach and pilot programs.

Completed an Associate in Science in Dental Assisting with coursework and training in dental assisting procedures and clinical support.

Earned a high school diploma with a general studies curriculum.