Heather Hinely

Evaluate network capacity utilization and develop augmentation strategies. Lead network simplification and modernization initiatives, and support Huawei Rip & Replace programs.

Led complex wildfire mitigation and infrastructure programs from initiation through execution, owning scope, schedule, cost, and risk management. Aligned project delivery with corporate priorities and regulatory requirements.

Led consulting operations focused on Business Continuity and Disaster Recovery Planning, including operational strategy, project execution, and client relationships. Developed employee training programs and oversaw communications and performance reviews.

Directed large-scale fiber network programs spanning multiple business units, ensuring accountability across complex delivery workstreams. Built integrated program plans and led risk and impediment management.

Performed transport network optimization for central offices and colocation points of presence, including grooming and elimination activity. Supported capacity planning, data cleanup, and network simplification.

Led off-net operational infrastructure projects from initiation through completion, managing scope, schedule, budget, and vendor coordination. Delivered optimization and decommissioning efforts producing average savings of $250K in monthly recurring cost per quarter.

Led full lifecycle project management and network planning support for off-net access and ILEC colocation site decommissioning initiatives. Implemented workflow and quality improvements generating $485K average run-rate MRC savings.

Provided senior technical and project leadership for off-net operational infrastructure projects, coordinating analysts, developers, testers, and vendors. Authored the TID Cleanup Process to improve equipment inventory accuracy and workflow consistency.

Led business process improvement and post-acquisition workflow alignment across service delivery, operations, and engineering teams. Gathered requirements for telecom design upgrades and trained employees on operational workflows.

Engineered customer and network dark fiber circuits, maintained order validation and capacity verification, and project managed physical and logical network implementation activities. Trained new employees and supported network growth initiatives.

Designed customer, network, and colocation services; built multiple site-to-site networks; coordinated provisioning timelines and downstream implementation teams. Validated orders and verified capacity.

Managed field expedites, technician workload balancing, dispatch priorities, field escalations, and jeopardy resolution for large on-net and off-net fiber installations across Midwest and Western U.S. regions.

Evaluated utility locate requests and fiber protection activity to determine potential infrastructure conflicts and coordinate field response actions.

Managed customer service, scheduling, inventory management, accounts payable, accounts receivable, and daily office operations.

Built foundational experience in customer service, sales, business administration, office coordination, and operations.

PMP Certification Candidate with expected completion in 2027.

Completed Project Management Certification from Systemation.

Completed the Project Management Certificate Program at the University of Colorado Denver.

Completed coursework in Business Management and Behavioral Studies.

Graduated from American High School in Lansing, IL.

Completed coursework in Criminal Justice and Behavioral Studies.