@hazelfortuno
I build and support business systems using SQL, JavaScript, and ServiceNow.
BelgiumI've supported and enhanced business systems at Arch Global Services, using HTML, CSS, JavaScript, and SQL Server stored procedures and triggers to deliver new requirements.
At Accenture, I configured and supported ServiceNow solutions across HR, ITSM, portals, workflows, integrations, catalogs, and automation. I'm currently on a career break focused on parenting and relocating to Belgium.
Work history, roles, and key accomplishments
Career Break
Oct 2025 - Present (1 year)
Family & Relocation
Stepped away from my career to focus on full-time parenting and settling in a new country.
• Support existing system using HTML, CSS, JavaScript
• Written stored procedures, triggers using SQL in SQL SERVER
• Enhance existing system by analyzing Business objectives and identifying areas for modification and improvement.
• Design, Code and test new requirements based on assign stories.
• HR, ITSM, Portal, Incident, Problem, Request, Change, Virtual Agent
• Support the business requirements gathering and analysis
• Map of functional requirements into ServiceNow capabilities and technical solution design. Propose
• optimal technical solutions to fulfill user's requests or fix problems.
• Proactively propose improvements to the configuration, decustomization, automation
• Own
Worked as Software Engineer at Arch Global Services (Philippines) Inc..
Creation and proofreading of Policy Forms to comply with the clients standard.
Testing forms using XML to create Test Scenarios.
Oracle Documaker v11.5
DAL scripts
XDD Mapping
Documaker Batch Processing (XML)
Documaker Scripting
xPression Design
Worked as Forms developer at Eclaro International.
Worked as HP Data Analyst at Eclaro International.
Printing Industry.
Layouting/designing using Adobe Photoshop and Corel Draw.
Degrees, certifications, and relevant coursework
Generative AI
Issued Feb 2026
Blazor WebAssembly: Building Your First App
Issued Feb 2024
Scrum Foundation Professional Certificate - SFPC™
Issued Jan 2023 · Expired Jan 2025
Micro-Certification - Integration Hub
Issued Jan 2023
Site Reliability: Engineering
Issued Nov 2022
Backup & Recovery: Business Continuity & Disaster Recovery
Issued Nov 2022
Backup & Recovery: Enterprise Backup Strategies
Issued Nov 2022
Site Reliability: Tools & Automation
Issued Nov 2022
Advanced SQL for Data Scientists
Issued Apr 2020
SQL Tips, Tricks, & Techniques
Issued Sep 2019
Programming Foundations: Software Testing/QA
Issued Sep 2019
Software Testing
BSCS, Information Technology
2006 - 2010
Software and tools used professionally
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