Open to opportunities

Noel Austin

@noelaustin

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Office Assistant and hospitality professional focused on reliable service and accurate data.

United States

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What I'm looking for

I’m looking for a role where I support daily operations and accurate work with tools like QuickBooks, Excel, and data entry, while delivering exceptional customer service in a team that values learning, great service, and good communication.

I’m an Office Assistant who keeps operations running smoothly through clerical support, data entry, and careful attention to details. I answer calls, maintain files, manage office inventory, and use tools like Outlook, Excel, Jobnimbus, and QuickBooks.

In addition to office work, I bring strong front-line customer experience from hospitality roles. I’ve served guests as a Server/Waiter and handled bartending responsibilities including cash handling, accurate ordering, restocking, ID checks, and following health and sanitation guidelines.

I also have experience supporting customer needs in fast-paced environments, from rentals to day-to-day claims and service alerts. I’m driven, goal oriented, and a trouble shooter who enjoys learning new skills while delivering great service and maintaining accurate processes.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant

Current

GC Roofing and Restoration

Jun 2022 - Present (4 years 1 month)

Provided clerical and administrative support, including answering calls, maintaining files, and overseeing office operations. Managed office inventory, performed data entry in Outlook/Excel, operated JobNimbus and QuickBooks, and supported company funds management.

Clerical Support File Management Inventory Management Data Entry Outlook Microsoft Excel Job Nimbus Quickbooks Company Funds Management

Current

Bartender

Current

Blue Moon Pizza

Greeted and served customers by taking accurate drink orders and mixing alcoholic and non-alcoholic beverages per recipes. Handled cash payments, maintained bar cleanliness, checked IDs, monitored inventory, and followed health and safety guidelines.

Bartending Recipe Based Drink Mixing Customer Service Cash Handling Bar Cleanliness

Server/Waiter

Soho American Bistro

Feb 2020 - Jul 2022 (2 years 5 months)

Provided hospitality by serving food to guests and assisting with food and drink details. Supported wine selection recommendations and ensured guests were greeted and seated appropriately.

Hospitality Customer Service Wine Selection Guest Greeting And Seating

Customer Service Rep / Return Agent

Enterprise Holdings Inc

Feb 2016 - Mar 2019 (3 years 1 month)

Handled rental agreement preparation and supported customers by assessing rental needs in person and over the phone. Completed accurate transactions, managed vehicle damage/claims documentation, and sold optional protection, upgrades, fuel options, and additional equipment.

Customer Account Management Customer Service Rental Needs Assessment Rental Charge Review Vehicle Inventory (Damaged And Clean)Damage Assessment Service Alerts Claims Processing

Waitress/Bartender/Shift Manager

Genghis Grill

Apr 2015 - Mar 2016 (11 months)

Trained new waiters and managed customer service issues, including handling claims for unsatisfactory service. Mixed and served alcoholic beverages and supported operations using point of sale systems while serving large groups.

Staff Training Customer service management Alcohol Beverage Mixing And Serving POS systems

Waitress/Bartender/Day Mananger

Westys Bar and Grill

May 2013 - Jun 2014 (1 year 1 month)

Managed and coordinated events and catering while stocking and maintaining inventory. Served and supported customers, including regular visitors, to ensure satisfaction.

Event Coordination Catering Customer Service Team Leadership