Haunani Player
@haunaniplayer
Proactive manager with expertise in customer-driven leadership.
What I'm looking for
I am a proactive professional with several years of experience in management and customer-driven leadership. My journey has been marked by a commitment to fostering productive work environments and achieving organizational goals. I have successfully managed teams, developed strategic plans, and optimized operations to enhance efficiency and effectiveness.
Currently, I serve as a Manager at Apello, where I oversee staff activities, provide guidance on policies and job duties, and ensure a positive work atmosphere. My previous roles as an Insurance Verification Specialist and Open Enrollment Specialist have equipped me with strong analytical and problem-solving skills, allowing me to address customer needs effectively. I am passionate about leveraging my skills to drive project success and contribute to the growth of the organization.
Experience
Work history, roles, and key accomplishments
Manager
Apello
Aug 2021 - Present (3 years 10 months)
Managed staff and evaluated activities to accomplish department objectives. Provided information to employees about policies, job duties, and benefits, while also organizing and coordinating personnel and training activities. Addressed customer inquiries using effective problem-solving skills.
Insurance Verification Specialist
Plus One
Dec 2020 - May 2021 (5 months)
Completed various documents including intake and insurance forms, and performed bookkeeping duties such as managing credits and collections. Handled telephone inquiries, directed calls, and troubleshot minor technical issues. Collaborated with departmental leaders to establish organizational goals and strategic plans.
Open Enrollment Specialist
Plus One
Oct 2020 - Jan 2021 (3 months)
Corresponded with insured individuals and agents to provide account status updates and obtain necessary information. Transcribed data to worksheets and accurately entered information into computer systems for document preparation and account adjustments. Reviewed and verified critical details on insurance applications and policies.
Office Manager
Dixie State University
Aug 2019 - May 2020 (9 months)
Managed office operations by providing direct support to visitors and maintaining optimal staffing levels through schedule creation and review. Assisted in developing workplace safety procedures and collaborated with the IT department for technology ordering and maintenance. Created staff schedules based on established guidelines and priorities.
Education
Degrees, certifications, and relevant coursework
Utah Tech University
Bachelors of Business, Finance
Currently pursuing a Bachelor's degree in Finance. Expected to graduate in April 2025 from Utah Tech University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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