Open to opportunities

Haunani Player

@haunaniplayer

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Proactive manager with expertise in customer-driven leadership.

United States

Message

What I'm looking for

I seek a role that values proactive leadership and offers opportunities for growth.

I am a proactive professional with several years of experience in management and customer-driven leadership. My journey has been marked by a commitment to fostering productive work environments and achieving organizational goals. I have successfully managed teams, developed strategic plans, and optimized operations to enhance efficiency and effectiveness.

Currently, I serve as a Manager at Apello, where I oversee staff activities, provide guidance on policies and job duties, and ensure a positive work atmosphere. My previous roles as an Insurance Verification Specialist and Open Enrollment Specialist have equipped me with strong analytical and problem-solving skills, allowing me to address customer needs effectively. I am passionate about leveraging my skills to drive project success and contribute to the growth of the organization.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Apello

Aug 2021 - Present (3 years 10 months)

Managed staff and evaluated activities to accomplish department objectives. Provided information to employees about policies, job duties, and benefits, while also organizing and coordinating personnel and training activities. Addressed customer inquiries using effective problem-solving skills.

People Management Conflict Resolution Operational Management Customer Service Employee Relations

Insurance Verification Specialist

Plus One

Dec 2020 - May 2021 (5 months)

Completed various documents including intake and insurance forms, and performed bookkeeping duties such as managing credits and collections. Handled telephone inquiries, directed calls, and troubleshot minor technical issues. Collaborated with departmental leaders to establish organizational goals and strategic plans.

Bookkeeping Customer Service Problem Solving Strategic Planning Data Entry

Open Enrollment Specialist

Plus One

Oct 2020 - Jan 2021 (3 months)

Corresponded with insured individuals and agents to provide account status updates and obtain necessary information. Transcribed data to worksheets and accurately entered information into computer systems for document preparation and account adjustments. Reviewed and verified critical details on insurance applications and policies.

Data Entry Insurance Applications Account Management Administrative Support

Office Manager

Dixie State University

Aug 2019 - May 2020 (9 months)

Managed office operations by providing direct support to visitors and maintaining optimal staffing levels through schedule creation and review. Assisted in developing workplace safety procedures and collaborated with the IT department for technology ordering and maintenance. Created staff schedules based on established guidelines and priorities.