Open to opportunities

Ha Tran

@hatran1

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Consultative sales and client-relationship specialist helping teams convert leads, retain clients, and drive revenue.

Vietnam

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What I'm looking for

I’m looking for a client-focused role where I can use consultative selling, needs discovery, and KPI ownership to grow revenue, coach teams, and deliver exceptional post-sales service.

I’m a consultative sales and customer-relationship professional with experience across financial services and hospitality. I build trust quickly, identify customer needs, recommend relevant solutions, handle objections, and follow through after the sale.

In hotel operations and general management, I’ve owned revenue and KPI performance through occupancy management, dynamic pricing, and sales-lead development. I manage reservations and corporate portfolios, protect guest relationships while supporting commercial outcomes, and have improved guest-facing performance—such as raising a Booking.com rating from 7.7 to 8.2.

Earlier, I worked as a Financial Consultant and Advisor Trainer, assessing client needs, recommending tailored financial solutions, and delivering pre- and post-sales service. I also recruited and trained advisors, coaching groups and individuals on products and selling techniques while meeting monthly new business and recruitment targets.

Experience

Work history, roles, and key accomplishments

Current

Hotel Operations Manager/GM

Current

Dream Hotel Chain - 3 Properties, Thuoc Bac Branch

Mar 2026 - Present (5 months)

Met monthly room-revenue KPIs through occupancy management, dynamic pricing, and sales-lead development, and generated the hotel’s highest personal tour-sales revenue. Managed reservations and client portfolios, improved the Booking.com rating from 7.7 to 8.2, earned 12+ guest reviews mentioning the manager, and handled guest concerns while protecting commercial outcomes.

Dynamic Pricing Sales Lead Generation Corporate Portfolios Daily Reservations Lease Agreements Booking.Com Rating Improvement Microsoft Office EzCloud Hotel CRM

Financial Consultant / Advisor Trainer

Dai-ichi Life Vietnam

Nov 2021 - May 2023 (1 year 6 months)

Assessed clients’ financial situations to identify needs and gaps and recommended tailored financial solutions. Built a client base via prospecting and referrals, delivered pre- and post-sales service, met new business and advisor recruitment targets, and recruited and trained advisors through group classes and one-on-one coaching.

Prospecting Client Relationship Management Referrals Pre Sales Post Sales Sales Targets Microsoft Office

General Manager (Hybrid)

The Chipmunk Homestay

Jan 2019 - Jul 2022 (3 years 6 months)

Managed guest experience, service quality, marketing campaigns, sales targets, budgets, and business accounts. Analyzed sales performance for reporting and decisions, handled complaints with service recovery to protect customer loyalty.

Guest Experience Management Service Quality Management Marketing Campaigns Sales Targets Budget Management performance reporting Complaint Handling Service Recovery