Hassaan Mirza

At Eon Health, I design and scale end-to-end onboarding operations for 270+ enterprise healthcare clients, using standardized playbooks to reduce ramp time and improve post-implementation adoption.

I established SLA governance across L1, L2, and L3 support tiers, leading a team of 14 to sustain 99% SLA compliance during high-stakes client go-lives. I also lead escalations, risk management, RCA, and blameless postmortems to turn recurring issues into operational improvements.

Previously at Avaza, I onboarded 750+ clients through structured workflows and achieved 95% retention. I streamlined support triage, knowledge-base processes, training, and troubleshooting frameworks so teams could resolve complex technical issues more consistently.

My software engineering background at Askari Bank, combined with CAPM training, helps me bridge product, engineering, support, and client-facing teams. I'm looking to move fully into operations, where systems thinking and process excellence are the core mandate.