@hasnajoukaine
Fraud analyst at ByteDance (TikTok) who reduced SLA resolution times by 15% through improved review procedures.
MoroccoAt ByteDance (TikTok), I screened high-volume transactions and payment signals to detect stolen cards and fraudulent payment attempts. I also escalated complex multi-account schemes involving subscription abuse and virtual gift exploitation.
I authored updated SOPs and Confluence documentation to improve analyst review steps and reduce SLA resolution times by 15%. At Nuité Travel, I handled chargeback inquiries and billing disputes, collaborating with payment gateways on evidence handling.
Work history, roles, and key accomplishments
Screened high-volume transactions and payment instruments on TikTok, detecting stolen cards and fraudulent attempts to minimize chargebacks and revenue leakage. Identified suspicious accounts and device anomalies, escalated complex schemes, and improved SOPs to reduce SLA times by 15%.
Nuité Travel
Jan 2022 - Jun 2023 (1 year 5 months)
Managed payment escalations, chargeback inquiries, and billing disputes, collaborating with payment gateways for evidence handling. Analyzed customer feedback and transactional bottlenecks, leading to process refinements that reduced lead times by 15% and maintained a 95% satisfaction score.
Degrees, certifications, and relevant coursework
Bachelor's Degree, English Studies
Bachelor's degree in English Studies from Ibn Zohr University, Morocco.
Coursework, Data Analytics and AI Engineering
Completed coursework in Data Analytics and AI Engineering, covering SQL, Python, and Data Science.
Coursework, Customer Support Data
Completed coursework in Customer Support Data with Google Sheets.
Coursework, CRM Management and Digital Marketing
Completed coursework in CRM Management and Digital Marketing.
Coursework, CRM Management and Digital Marketing
Completed coursework in CRM Management and Digital Marketing.
Software and tools used professionally
MoroccoYou can contact hasna and 90k+ other talented remote workers on Himalayas.
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