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Hasaan Ahmed

@hasaanahmed

Technical Services Lead at DENGAGE, supporting 20+ enterprise accounts and leading onboarding, integrations, and escalations.

Pakistan

Message

What I'm looking for

I'm open to remote international roles from Pakistan or relocation across the Gulf or Europe.

At DENGAGE, I lead a team of 10 Technical Services Executives supporting 20+ enterprise client accounts across Asia, Russia and the Middle East. I work on technical onboarding for banks, investment firms and retail brands, including API testing and architecture discussions.

I investigate SQL queries across transactional, financial and marketing datasets, and troubleshoot APIs, webhooks and mobile SDK integrations. When production incidents or campaign issues arise, I coordinate root-cause investigations with Product and Engineering and explain findings to clients.

Earlier, at 72i Development, I supported legacy-to-new-system data migrations through mapping, validation and quality reviews. My freelance assignments have included data analysis, database structuring, visualization and technical and content writing.

Experience

Work history, roles, and key accomplishments

Current

Technical Services Lead

Current

Dengage

Dec 2023 - Present (2 years 10 months)

Lead a team of 10 Technical Services Executives, overseeing technical support, onboarding, and escalations for 20+ enterprise client accounts across Asia, Russia, and the Middle East. Support end-to-end technical onboarding for banks and consumer brands, including API testing, integration validation, and architecture discussions.

API Testing SDK Validation Webhooks SQL Data Migration Technical Onboarding Team Leadership Customer Data Platforms Remote Source Connectivity Data Integration Incident Management Technical Workshops

Current

Data Analyst & Content Writer

Current

Freelance

Jul 2020 - Present (6 years 3 months)

Delivered client assignments involving data analysis, database structuring, visualization, and technical/content writing.

Data Analysis Data Structuring Data Visualization Technical Writer Content Writing

Data Migration Specialist / Administrator

72i Development

Aug 2023 - May 2024 (9 months)

Supported legacy-to-new-system data migrations, including data mapping, integrity checks, validation, quality reviews, and controlled system transitions. Collaborated across teams to investigate data anomalies and coordinate transition activities.

Data Migration Data Mapping Data Integrity Data Validation Data Quality SQL ETL