At Stafi, I handled calls for multiple U.S. law firms, providing English- and Spanish-language reception and initial intake across immigration, personal injury, and family law.
I screened prospective clients using firm-specific criteria, documented case details, and coordinated attorney consultations. I also followed up on missed calls and incomplete intakes, and routed urgent matters to the appropriate paralegals or attorneys.
During Personal Injury Intake Specialist training at Brown & Crouppen Law Firm, I learned about personal injury case types, bodily injuries, liability principles, and case evaluation. I trained in Salesforce CRM and Litify, practicing intake creation, case notes, service agreements, and intake summaries.
Before my legal intake work, I taught English at Keiser University International Language Institute and handled customer calls and complaints at Foundever. I hold a Bachelor of Arts in Teaching English as a Foreign Language from Universidad Centroamerica, where I graduated Cum Laude.
