At AcclaimLogix Inc, I deliver Tier 1–2 support for multiple client organizations in an MSP environment. I own tickets from intake through resolution, work within defined SLAs, and support Windows 10/11 devices across onsite and remote setups.
I administer Active Directory and Entra ID, and troubleshoot Microsoft 365 authentication, mail flow, and collaboration issues. I also investigate network connectivity problems involving VPN, DNS, TCP/IP, and firewall rules, while maintaining structured documentation in IT Glue.
At Spotflock Technologies, I provided desktop and application support across Windows and Linux environments. I assisted with deployments on AWS- and Azure-hosted systems and contributed to disaster recovery, cost optimization, and root cause analysis work.
