Open to opportunities

Harshavardhan Ingle

@harshingle

Message

Customer-focused booking and events manager with 13+ years optimizing operations and driving conversions.

Poland

Message

What I'm looking for

I seek a role where I can manage bookings/events, improve team performance, and drive revenue in a collaborative, growth-oriented company.

I am a versatile, customer-focused professional with over 13 years' experience in high-volume booking management, event planning, training, and frontline supervisory customer support. I have a proven track record of driving sales conversions, managing complex logistics for resorts and large-scale events, and improving team performance through targeted training and PIPs.

I excel at relationship management, operational organization, and maximizing revenue through promotions and repeat business. I have led recruitment and staffing efforts, overseen budgets and ticketing for commercial events, and maintained quality and productivity via monitoring, feedback, and process improvements.

Experience

Work history, roles, and key accomplishments

Booking Manager

Rococo Pelton / Palolem Tree House / Arabian Nights

Feb 2014 - Oct 2020 (6 years 8 months)

Managed all aspects of customer bookings and high-volume queries for multiple resorts, increasing repeat and referral business through promotions and proactive client communication. Maintained resort visibility via regular social media updates and drove revenue with targeted offers.

Social Media Management Client Communication CRM Promotion

Freelance Event Manager

Harsh (Freelance)

May 2012 - Jan 2014 (1 year 8 months)

Directed full lifecycle delivery of corporate and commercial events, including music festivals and cross-country partnerships, securing sponsorships and managing budgets, ticketing, security, F&B, and media. Closed events with detailed P&L analysis to measure profitability.

Event Management Budgeting Ticketing Logistics

Soft Skills & Process Trainer

vCustomer

Oct 2009 - Mar 2012 (2 years 5 months)

Designed and delivered comprehensive training programs for new hires tailored to client processes, improved team performance through assessments and one-on-one coaching, and managed associate progression via structured reporting. Enhanced customer handling and quality metrics.

Coaching Reporting Soft Skills Training Development Onboarding

Floor Supervisor

vCustomer

Jan 2008 - Oct 2009 (1 year 9 months)

Led recruitment, training, and assessment for Fingerhut US process; handled escalations and monitored live/recorded calls to maintain quality, issuing PIPs and refresher training to sustain productivity and performance.