At Pacific Gas and Electric Company (PG&E), via Amiseq, I provide Tier 3 support across enterprise Linux and Windows environments. I analyze system logs and failure trends to troubleshoot hardware and software issues, escalating documented findings to engineering teams when needed.
I also support endpoint health and application deployment using Microsoft Intune and SCCM, and troubleshoot devices, network access, and enterprise applications. I document incidents and service requests while supporting onboarding and Azure AD account and permission issues.
At UC Davis, I built Python log-analysis scripts that identified performance bottlenecks and security flags, increasing overall system uptime by 15%. In a technical project, I built an autonomous vehicle on a Jetson Nano and integrated sensors over I2C and SPI.
