harparneet dhaliwal

I am a dedicated and trilingual professional with over three years of experience in the Technology and Infrastructure sector, complemented by more than nine years of client and customer service experience. My ability to triage technology-related issues effectively has been honed through my work in high-pressure environments, where I consistently maintain a positive and professional demeanor.

Currently, I serve as a Service Desk Analyst for the Attorney General in Victoria, BC, where I provide essential support to clients on critical government databases and applications. My role involves multitasking in a call center environment, managing various communication channels, and ensuring the procurement of necessary technology services. I am proficient in tools such as Citrix, ServiceNow, and VMware, and I take pride in assisting staff with user manuals that enhance business practices and problem resolution.

Previously, I worked as a NOC Technician at Hut 8, where I collaborated with my IT team to maintain network infrastructure and provide technical support. My experience in troubleshooting, patch management, and data backup has equipped me with a solid foundation in IT operations. I am eager to leverage my skills and experience to contribute to a dynamic team focused on delivering exceptional technology solutions.