harold zylber

As an accomplished Bilingual Customer Success Manager, I bring over 5 years of experience in managing client relationships within the SaaS industry. My expertise lies in enhancing customer satisfaction and retention through strategic onboarding, training, and support initiatives. I have successfully managed a diverse portfolio of clients, ensuring their needs are met while driving revenue growth through upselling and cross-selling opportunities.

Throughout my career, I have demonstrated a strong ability to analyze client health metrics and implement effective retention strategies. My role at Prepr involved onboarding the first 50 clients and establishing KPIs to track their engagement and satisfaction. I take pride in my ability to turn client pain points into actionable solutions, fostering long-term relationships that benefit both the client and the organization.