At RepIndia, I manage online reputation for brands including ASUS India, ASUS ROG India, Blue Dart, and IndiGo Airlines. I monitor social media and review platforms, respond to customer queries, and handle CRM tickets through Salesforce.
I use Konnect Insights for social listening and prepare monthly ORM reports with sentiment analysis and performance insights. I also support crisis management and customer escalation resolution.
Previously, I worked as a Graphic Designer at SHRIIT Solutions, designing social media campaign creatives, branding materials, and promotional content. I also used Adobe Premiere Pro for video editing and marketing assets and assisted with digital marketing campaigns.
