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Harish V

@harishv4

Message

Business process outsourcing specialist at Accenture handling end-to-end recruitment and employee records.

India

Message

At Accenture, I maintain employee data and employment records, handle calls about job openings and general inquiries, and manage the end-to-end recruitment process.

At 24-7 INTOUCH CX India Pvt LTD, I reviewed KYC records, checked compliance with AML regulations, and investigated high-risk clients. Earlier, I handled SWIFT payments and messages at Orchestrate Systems PVT LTD.

Experience

Work history, roles, and key accomplishments

Current

Human Resource

Current

Accenture

Aug 2023 - Present (3 years 3 months)

Maintained employee data and updated accounts of all employment records. Handled incoming calls regarding job openings and general inquiries, and led the end-to-end recruitment process.

Microsoft Office Recruitment Employee Data Management Communication Skills

Senior Consultant

24-7 Intouch CX India Pvt Ltd

Nov 2021 - Aug 2023 (1 year 9 months)

Reviewed KYC records for completeness and validity, ensured compliance with AML laws, and investigated high-risk clients. Maintained customer contact for KYC updates and monitored incidents to ensure SLA resolution.

KYC AML Due Diligence Compliance Incident Management Customer Relationship Management

Client Relationship Officer

ECPL

Apr 2020 - Oct 2021 (1 year 6 months)

Retained and grew a portfolio of relationships by performing a proactive partnership role. Reviewed client support usage, generated leads, and liaised with clients to meet needs and define expectations.

Customer Relationship Management Lead Generation Customer Support Communication Skills

Senior Customer Service Representative

Orchestrate Systems PVT LTD

Jun 2016 - Nov 2018 (2 years 5 months)

Handled SWIFT payments for compliance related to APAC and Africa. Responded to messages from correspondent banks and managed various types of SWIFT messages, processing and executing customer orders.

Swift Payment Processing Compliance Customer Service