Ishaan Mehta
@ishaanmehta
I manage regulated banking operations, KYC controls, and high-volume client servicing with proven quality and performance results.
IndiaWhat I'm looking for
I'm currently managing regulated financial-services workflows for AmEx Legal Collections at Radius Global Solutions, sustaining 160%+ of monthly targets with a 100% quality score. I handle escalations, case documentation, exception identification, and corrective-action workflows using SIPUP, Ivanti, LiveVox, and Latitude.
Across TCS, Teleperformance, Firstsource, and Epicenter, I've supported retail banking, collections, customer operations, fraud-review controls, and service delivery. I've also led teams of 20–25 associates, coached new hires, and improved quality, SLA adherence, and operational consistency through root-cause analysis.
Experience
Work history, roles, and key accomplishments
Senior Associate, AmEx Legal Collections
Radius Global Solutions
Feb 2026 - Present (7 months)
Manage high-volume, regulated financial-services workflows while maintaining strict process compliance, documentation standards, and quality controls. Sustain 160%+ of monthly performance targets while maintaining a 100% quality score.
Education
Degrees, certifications, and relevant coursework
Jaipur National University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) degree from Jaipur National University in 2021.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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