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Harish Thiyagharajan Selvi

@harishthiyagharajans

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ServiceNow ITSM Consultant at Sectigo, improving incident workflows and CMDB accuracy across ITSM, ITOM, and CMDB.

Canada

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At Sectigo, I handle ServiceNow incidents and service requests, validate ITSM workflows, and review CMDB records. I also update knowledge base articles and support the resolution of Service Catalog configuration issues.

As a ServiceNow ITSM Consultant Intern at Sectigo, I contributed to a 35% reduction in incident resolution time and a 45% improvement in CMDB data accuracy. At Tech Mahindra, I automated incident triage, reducing manual effort by 55%, and supported Level 2 troubleshooting, CMDB governance, and platform upgrades.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow ITSM Consultant

Current

Sectigo

May 2026 - Present (6 months)

Handle 40+ incident and service request tickets weekly, run 25+ test cases per release, and review and update 150+ CMDB records. Validate Service Catalog and request workflows, and update knowledge base articles to ensure consistent support.

ServiceNow Incident Management Service Request Management CMDB Test case execution Defect logging Knowledge Management Workflow Validation

ServiceNow ITSM Consultant Intern

Sectigo

Nov 2025 - Apr 2026 (5 months)

Contributed to a 35% reduction in incident resolution time by reworking workflows with Flow Designer and SLA configurations. Implemented REST API integrations and Active Directory sync, and improved CMDB data accuracy by 45%.

ServiceNow Flow Designer SLA Management REST APIs Active Directory CMDB Approval Workflows Dashboarding SLA Reporting Level 2 Support Root Cause Analysis Regression Testing CAB

ServiceNow ITSM Associate

Tech Mahindra

Sep 2021 - Apr 2024 (2 years 7 months)

Automated incident triage using event-driven workflows and ITOM Event Management, reducing manual triage effort by 55%. Resolved high-priority incidents within SLA and configured Business Rules, Client Scripts, and scheduled jobs.