Elton Aguiar
@eltonaguiar
I build enterprise ServiceNow automation, ITAM data pipelines, and ITSM workflow improvements.
CanadaWhat I'm looking for
At CIBC, I engineer ServiceNow ITAM synchronization and reconciliation workflows across 15+ external systems, processing more than 800,000 asset records and reducing report turnaround from a week to 1–2 days.
Previously at BMO and Metrolinx, I built Salesforce automation, ServiceNow dashboards, catalog workflows, ITOM Discovery pipelines, and SLA improvements that strengthened governance, reliability, and ITSM reporting. I’ve also delivered zero-downtime deployment cycles and mentored junior developers on ServiceNow, JavaScript, and ITIL v4 practices.
I bring a data-driven foundation across SQL Server, C#, VBA, PowerShell, Alteryx, and enterprise platform integration, with deep ServiceNow and Salesforce certifications.
Experience
Work history, roles, and key accomplishments
Engineered automated ITAM data synchronization workflows processing over 800,000 asset records across 15+ external systems, accelerating report turnaround from 1 week to 1–2 days. Developed VBA, PowerShell, Alteryx workflows, and ServiceNow data reconciliation pipelines, cutting manual turnaround for IO-1 reports by 90%.
Salesforce Developer / Technical Analyst
Apr 2022 - Nov 2024 (2 years 7 months)
Constructed multi-tier asynchronous Scheduled Jobs, Platform Events, and trigger logic to automate incident escalations, improving process efficiency by 25% and reducing downtime by 20%. Configured complex platform security controls using ACLs, Apex Classes, and Validation Rules/Flows, enforcing governance and incident handling in JIRA for ~5,000 users.
ServiceNow Developer / ITSM Technical Lead
Metrolinx
Jan 2018 - Apr 2022 (4 years 3 months)
Created custom ServiceNow Performance Analytics dashboards and a custom QlikSense extension in JavaScript/HTML/CSS to track ITSM KPIs, cutting reporting effort by 50%. Refactored complex Service Catalog workflows and Flow Designer logic, improving IT process efficiency by 15%.
Managed ServiceNow access/change tickets and coded VBA macros to eliminate duplicate data, reducing 50,000-row reports to 500 rows and cutting recurring errors by 20%.
Built automated C# data extraction pipelines from Black Duck API for security vulnerability data and server compliance dashboards, delivering 75% efficiency gains.
Developed SQL transaction pipelines and role-based access control tools, reducing manual data preparation time by 50%.
Architected SQL Server transformation pipelines on 3M+ row datasets, improving processing speed by 30%.
Education
Degrees, certifications, and relevant coursework
Seneca College
Bachelor of Applied Technology, Software Development
Graduated with a Bachelor of Applied Technology in Software Development from Seneca College in 2010.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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