At Emera, I implement SecOps solutions by integrating Threat Intelligence, Vulnerability Response, and Security Incident Response with Qualys and Tenable. I also develop UI Builder workspaces and applications using Data Resources, Script Includes, Flow Designer, and REST APIs.
At Invesco Canada, I developed Service Mapping patterns and CMDB lifecycle processes, and configured Event Management for Solaris and AWS. I also implemented third-party risk workflows and dashboards, and optimized event correlation rules to reduce alert noise by 30%.
At GlaxoSmithKline (GSK), I worked across ITOM, IRM/GRC, and SecOps, including Discovery, CMDB governance, and risk assessment solutions. I also delivered CSM implementations and migrated legacy HR cases into HRSD Case Management.
Earlier, at Amazon, I worked on ITAM, HAM Pro, SAM Pro, and ITSM workflows; at IDFC Bank, I configured ITSM modules and participated in an end-to-end ITSM implementation. My work spans ServiceNow development, integrations, platform administration, and enterprise workflows.
