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@reetmulchandani
Senior ServiceNow Architect with 18+ years of IT solutions experience.
I am a Senior ServiceNow Architect with over 18 years of experience in delivering innovative IT solutions across various industries, including supply chain, finance, and public sectors. My expertise spans more than 9 years in ServiceNow, where I have successfully led transformations that improved operational efficiency and aligned IT services with business goals. I specialize in system architecture, process optimization, and agile methodologies, enabling organizations to achieve measurable results and drive digital transformation.
Throughout my career, I have guided teams in optimizing asset management workflows and implementing scalable solutions. My role at Brillio Technologies involves overseeing a team of developers, conducting code reviews, and ensuring timely deliveries. I have also contributed to the development of comprehensive proposals and roadmaps for Software Asset Management, demonstrating my ability to analyze business requirements and implement effective technical solutions.
My previous experience at KPMG Canada and Solvera Solutions has equipped me with a deep understanding of IT Service Management and the ability to deliver tailored solutions that meet client needs. I am committed to continuous growth and knowledge expansion within the ServiceNow platform, ensuring that I remain at the forefront of industry best practices and innovations.
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Work history, roles, and key accomplishments
Brillio Technologies
May 2024 - Present (1 year 6 months)
Guided a team of 15 developers, conducting code reviews, providing technical solutions, and ensuring on-time deliveries. Presented solutions at Architecture design review forums and secured approvals.
KPMG Canada
Jul 2021 - Present (4 years 4 months)
Provided guidance on App Engine Studio, focusing on developing ticket applications for HR, Communications, and Talent Acquisition. Built scalable and extensible templates within App Engine Studio to facilitate application development for multiple departments.
Solvera Solutions (Accenture)
Nov 2018 - Present (7 years)
Developed custom applications and ITSM processes including Incident, Change, Problem, Knowledge, and Service Portal within ServiceNow. Acted as a ServiceNow Technology Integrator, implementing end-to-end solutions for various modules.
L&T Infotech (LTI Mindtree)
Apr 2015 - Present (10 years 7 months)
Led projects for clients in Canada, focusing on implementing reusable components and spatial analysis tools using ArcGIS Pro. Served as a Solution Architect, working on RFIs/RFPs, SQL Server optimization, and UML modeling.
Degrees, certifications, and relevant coursework
MBA, Project Management
Completed a Master of Business Administration with a specialization in Project Management. This program focused on developing skills in leading and managing complex projects.
Bachelor of Engineering, Electrical
Obtained a Bachelor of Engineering degree with a focus on Electrical studies. The curriculum covered fundamental principles and applications in electrical engineering.
Software and tools used professionally
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