Haripriya Perumal
@haripriyaperumal
Operations and client management leader improving escalations, portfolios, and service quality.
IndiaWhat I'm looking for
I’m an operations and client management professional with over 15 years of experience, including remote work supporting companies in the US and Canada. I’m comfortable managing large client portfolios, owning day-to-day operations, and communicating clearly with both clients and internal teams.
In my current role as Operations & Client Relations Manager, I manage relationships with 70+ residential property clients across multiple properties in Maine, USA. I serve as the main point of contact for client queries and updates, run regular review meetings, and resolve tenant escalations by coordinating with maintenance teams to track and close open issues.
I also partner with finance teams to prepare cost estimates and secure client approvals before work is carried out. I lead onboarding of new properties into the portfolio, managing the full setup and handover process to ensure everything starts smoothly.
Previously at Maxsold (Canada/USA) and Helios Outsourcing (Chennai), I handled escalations via calls, chat, and email, delivered training sessions and webinars, and created training documents to keep the team consistent. I’ve also led onshore and offshore support operations, prepared performance reports, drove process improvements, and was recognized as “Employee of the Month” for consistent customer service quality.
Experience
Work history, roles, and key accomplishments
Operations & Client Manager
Standard Management Company
Jun 2023 - Apr 2026 (2 years 10 months)
Managed relationships with 70+ residential property clients across multiple properties in Maine, serving as the main point of contact for queries and review meetings. Resolved tenant escalations by coordinating with maintenance, prepared cost estimates with finance for approvals, and led end-to-end onboarding of new properties.
Operations Specialist
Maxsold
Jun 2015 - Mar 2023 (7 years 9 months)
Handled customer escalations across calls, chat, and email with a focus on fast issue resolution and customer satisfaction. Delivered training sessions and webinars, created training guides, supported onboarding of new team members, and coordinated the auction catalog process end to end.
Support Team Leader
Helios Outsourcing
Jun 2011 - May 2015 (3 years 11 months)
Led an onshore and offshore support team, managing day-to-day operations and service quality. Owned escalations impacting customer satisfaction, produced performance reports to identify process improvements, and trained team members on process changes.
Escalation Desk Agent
Helios Outsourcing
Jun 2010 - Jun 2011 (1 year)
Verified customer details and scheduled service appointments while handling customer queries via calls, chat, and email with a focus on first-contact resolution. Earned Employee of the Month for consistent service quality.
Customer Support Representative
Sutherland Global Services
Jun 2006 - Dec 2008 (2 years 6 months)
Managed high-volume customer interactions daily, including onboarding, service queries, and account support within a fast-paced contact center. Maintained consistent quality while supporting customers across multiple issue types.
Education
Degrees, certifications, and relevant coursework
University of Madras
Master of Science (M.Sc), Bioinformatics
Earned an M.Sc in Bioinformatics from the University of Madras.
Ethiraj College
Bachelor of Science (B.Sc), Microbiology
Earned a B.Sc in Microbiology from Ethiraj College.
Availability
Location
IndiaAuthorized to work in
Job categories
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