At ai2cs, I provide weekend dispatch support for DeliverThat’s US delivery operations, coordinating with drivers, restaurants, customers, and delivery partners to resolve live order issues. I handle last-minute driver cancellations by contacting DoorDash for replacement coverage and communicating updates.
I investigate incorrect or disrupted orders, update order details and statuses, and prioritize time-sensitive incidents and escalations. I typically handle about 20 calls, 25 chats, and 50 support tickets per shift across English- and Spanish-language operations support.
I built and released NowTHere CPT, a Cape Town commuter app for iOS. I work with location-based information and user feedback, and maintain product workflows using Expo, React Native, and Supabase.
