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Hardik kumar Thakkar

@hardikkumarthakkar

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Technical Program Manager at Zepto who cut technology costs 40% while scaling capacity 2x.

India

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At Zepto, I drive platform-level programs from the CTO’s Office, including work that reduced overall technology costs by 40% while scaling systems to support 2x daily order capacity. I led cloud cost optimization that delivered 25% savings without compromising performance or scalability.

At Flipkart, I led the Flipkart Minutes quick-commerce program and built roadmaps spanning 25+ interdisciplinary teams to support a 15-minute delivery promise. At Freecharge — DBAT (Axis Bank subsidiary), I directed programs for the Vision eKYC/vKYC platform and Midas Gold Loan, including deployment across 3,000+ Axis Bank branches.

At Zeta Suite (Directi), I orchestrated delivery of Axon, Zeta’s first US-market payment product, and helped deliver its MVP within nine months. Earlier, I supported project coordination for Microsoft Cloud and Enterprise (Azure) projects at Tata Consultancy Services.

Experience

Work history, roles, and key accomplishments

Current

Technical Program Manager II

Current

Zepto

May 2025 - Present (1 year 4 months)

Serves as the CTO's technical program lead across 10+ engineering orgs, driving platform-level programs and cost optimization. Delivered 40% reduction in technology costs and scaled systems to support 2x daily order capacity.

Technical Program Management Cloud Cost Optimization AWS Cost Per Order SaaS Rationalization Executive Stakeholder Management Agile Scrum

Technical Program Manager

Flipkart

Oct 2024 - Mar 2025 (5 months)

Led the Flipkart Minutes quick-commerce program, enabling product delivery within a 15-minute promise. Built and executed strategic roadmaps spanning 25+ interdisciplinary teams.

Program Management Quick Commerce Roadmapping Scrum Of Scrums Facilitation Cross functional Coordination Risk Management

Lead Technical Program Manager

Freecharge

Dec 2022 - Oct 2024 (1 year 10 months)

Directed strategic planning and execution of critical banking products, including the Vision eKYC/vKYC platform and Midas Gold Loan product. Managed end-to-end planning, CUG testing, and go-to-market execution for Midas Gold Loan, enabling deployment across 3,000+ Axis Bank branches.

Program Management E KYC Video KYC Gold Loans Regulatory Compliance Stakeholder Management UAT QA

Program Manager

Zeta Suite

Jun 2021 - Dec 2022 (1 year 6 months)

Orchestrated delivery of Zeta's first US-market payment product, Axon, covering iOS and Android applications, SDKs, APIs, and back-office web applications. Implemented Scrum practices and end-to-end planning that improved team efficiency by 25% and enabled MVP delivery within 9 months.

Program Management Scrum Product delivery Stakeholder Alignment Mobile Apps APIs

Project Manager / Business Analyst

KiwiTech

Feb 2021 - Jun 2021 (4 months)

Managed PMO activities spanning project coordination, requirements analysis, stakeholder communication, and delivery tracking.

Project Management Business Analysis PMO Stakeholder Communication Delivery Tracking

Project Coordinator

Tata Consultancy Services

Oct 2016 - Dec 2018 (2 years 2 months)

Supported project coordination and delivery tracking for Microsoft Cloud and Enterprise (Azure) projects, including IcM, CRM, and HealthVault.

Project Coordination Delivery Tracking Azure CRM ICM HealthVault

Education

Degrees, certifications, and relevant coursework

SKEMA Business School

Master of Science, International Business

2019 - 2021

Pursued a Master of Science in International Business at SKEMA Business School in Paris, France, from 2019 to 2021.

Chhattisgarh Swami Vivekanand Technical University

Bachelor of Engineering, Electronics and Telecommunications

2012 - 2016

Earned a Bachelor of Engineering in Electronics and Telecommunications from Chhattisgarh Swami Vivekanand Technical University, Bhilai, India, from 2012 to 2016.