Open to opportunities

HAPPY MASONDO

@happymasondo

Message

Industrial Relations Administrator focused on labor relations, policy, and negotiation for smooth workplace outcomes.

South Africa

Message

What I'm looking for

I am looking for a challenging job in a rapidly growing organization where I can work toward clear goals and job objectives within a contemporary, economical business—using my labor relations and operations experience to deliver practical results.

I am an Industrial Relations Administrator with current experience negotiating collective bargaining deals, developing labor policies, and handling grievance procedures. I support HR and advise management on contract negotiations and union contract compliance, including creating and revising union contracts and preparing labor-relations documentation.

Before this, I managed logistics operations and led warehouse, transportation, and customer service planning—tracking stock levels, delivery times, transport costs, and efficiency while resolving day-to-day problems. I also supervised census work, training and monitoring teams to meet deadlines and quality standards, which strengthened my operations mindset, communication, and leadership.

Experience

Work history, roles, and key accomplishments

Current

Industrial Relations Administrator

Current

Mofoko Security Patrols

Jul 2021 - Present (5 years)

Negotiates collective bargaining deals between union and management and develops labor policies. Handles grievance procedures and supports compliance with union contract requirements while advising management on labor relations.

Collective Bargaining Grievances Union Contract Compliance Contract Negotiation Personnel Policy Advisory Stakeholder Management

Logistics Manager

Mofoko Security Patrols

Jun 2017 - Jun 2021 (4 years)

Managed logistics, warehouse, transportation, and customer services across the full order cycle. Coordinated shipments and supplier/customer interactions while supervising warehouse staff and improving performance using metrics.

Logistics Management Warehouse operations Transportation Coordination Route Planning Metrics Analysis Coaching And Training

Cashier

Inditex Zara Sandton

Feb 2014 - Apr 2014 (2 months)

Processed customer transactions at the checkout, including cash and credit payments, and handled receipts, refunds, and change. Resolved customer complaints, cross-sold products, and ensured pricing accuracy and a clean checkout area.

Cash and Credit Payments Pricing Accuracy Coupon And Stamp Redemption Customer Service Cross Selling Complaint Resolution

Supervisor

Census South Africa

Jun 2011 - Nov 2011 (5 months)

Supervised enumerators by reviewing work, conducting observations in the field, and providing on-the-job training. Coordinated staffing needs, monitored progress and alerts, and retrained enumerators to meet schedule and quality standards.

Enumerator Supervision Field Observations Retraining and Performance Improvement Monitoring And Alerting Use of Tablets Smartphones and Laptops Instruction Delivery

Logistics Administrator

Mofoko Security Patrols

Aug 2014 - Present (11 years 11 months)

Planned shipments and tracked orders to ensure timely deliveries. Prepared shipping documents, managed records and inventory levels, scheduled shifts, and provided customers with order status updates.

Order Tracking Shipping Documentation Bills Of Lading Records Management Order Status Communication stock replenishment