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HANNA JOY LACERNA

@hannajoylacerna

Email Specialist at Crowdgen By Appen creating campaigns and managing customer communications to improve engagement.

Philippines
Message

At Crowdgen By Appen, I managed inboxes, responded to customer inquiries, organized communications, and created email campaigns. I focused on professional communication, customer engagement, and accurate, timely email management.

As an ESL Teacher at 51Talk and Palfish, I created interactive lessons adapted to students’ learning needs. I helped students build confidence in English speaking, reading, listening, and pronunciation.

At FBA Amazon, I created, edited, and managed product listings, keeping titles, descriptions, images, pricing, and inventory accurate. I also worked as a Music Evaluator, assessing music content for quality, accuracy, and relevance against established guidelines.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Mindanao logoUM

University of Mindanao

Bachelor of Business Management, Business Management

2013 - 2021

Pursued a Bachelor of Business Management degree at the University of Mindanao from 2013 to 2021.

LD

Liceo De Davao

2011 - 2012

Attended Liceo De Davao from 2011 to 2012.

Tech stack

Software and tools used professionally

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