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Hannah Rukara

@hannahrukara

Collections representative at C.H. Robinson who resolved customer account queries and supported timely issue resolution.

Zimbabwe

Message

At C.H. Robinson, I managed customer accounts, monitored outstanding balances, and kept account records accurate.

I communicated with customers to resolve payment queries and discrepancies, then followed up with internal teams to support timely resolution.

I also planned and delivered English lessons in Poland, maintaining student records and learning documentation. I hold a Bachelor of Science in Logistics (Trade & Distribution Logistics) and an SAP Certification.

Experience

Work history, roles, and key accomplishments

Associate Collections Representative

C.H. Robinson

Jan 2025 - Dec 2025 (11 months)

Managed customer accounts, monitored outstanding balances, and maintained accurate account records. Communicated with customers to resolve payment queries and discrepancies, and followed up on issues with internal teams.

Customer Service Collections Accounts Receivable Account Management Reporting Issue Resolution Stakeholder Communication

English Teacher

Poland

Dec 2022 - Dec 2024 (2 years)

Planned and delivered English lessons for learners of different ages and ability levels. Maintained student records and learning documentation while managing schedules and daily priorities.

Teaching Lesson Planning Communication Skills Adaptability Time Management Documentation