At Boresha Credit Service, I tracked customer accounts, followed up on overdue payments, and discussed balances with customers by phone.
I planned recovery actions, negotiated payment deadlines and repayment plans, and investigated account discrepancies while handling customer questions and complaints.
At Quest Holdings Limited, I collected outstanding debts, maintained debtor records, monitored delinquent accounts, and prepared aged-debt reports. I also supported the provision of information required for legal action against debtors.
Earlier, I supported customer service and hospitality operations at Amani Hotel, Naivasha and Lajardine Afro Century Hotel, serving customers and assisting with guest needs.
