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Hanh NGUYEN

@hanhnguyen

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Product and project manager translating user insights into data-driven roadmaps and reliable delivery.

France

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What I'm looking for

I’m looking for a product-led, agile environment where I can align cross-functional teams, own roadmaps and delivery, and improve customer satisfaction through measurable KPIs, discovery, and continuous operational optimization.

I’m a user-centric, data-driven Product & Project Manager with over 10 years of experience across industry and SaaS—at the intersection of product, project delivery, and operations. I translate business needs and user insights into clear priorities, structured roadmaps, and execution you can measure, with a strong focus on operational efficiency, optimization, and continuous improvement.

I’ve led customer satisfaction and delivery transformation by transitioning teams to a product-led, customer-centric model, coordinating cross-functional delivery, and contributing directly to roadmap decisions through Voice of Customer. From MVP definition and Agile discovery to end-to-end HRIS build & run and large-scale recruitment programs, I ensure alignment across product, engineering, and business teams while managing risk, budget, stakeholders, and performance through KPIs and SLAs.

Experience

Work history, roles, and key accomplishments

Head of Customer Satisfaction

Didactum

Dec 2024 - Jan 2026 (1 year 1 month)

Led Didactum’s transition to a product-led, customer-centric model and structured delivery processes to improve scalability and efficiency. Managed end-to-end delivery across 50+ clients and 20+ simultaneous projects, and contributed to the product roadmap through Voice of Customer prioritization and continuous improvement.

Customer Satisfaction Voice Of Customer Cross functional Coordination Scalability Stakeholder Management

Freelance Product Consultant

Independent

Jan 2024 - Dec 2024 (11 months)

Led product discovery and MVP definition for Data & AI products, translating needs into clear roadmaps and delivery coordination. Managed product lifecycle (roadmap, prioritization, coordination) and partnered with data scientists to improve data quality and product performance using Agile practices and tools.

Product Discovery Product Lifecycle Management Data Quality Agile Practices AI Product Manager

Service Delivery Manager

Cegedim SRH

May 2023 - Dec 2023 (7 months)

Owned end-to-end HRIS solution delivery (build & run) for a strategic enterprise account under a €2M/year contract. Aligned priorities with client Product Owners, managed backlog evolution, and monitored SLAs, budget, and risks while facilitating governance and client communications.

Backlog Management SLA Management Client Communication Agile Delivery

Product Owner & Scrum Master

INSY2S

Jan 2023 - Apr 2023 (3 months)

Served in a dual role across three projects (E-commerce, collaborative platform, and payroll umbrella services), guiding product discovery through user story mapping and personas to delivery. Facilitated Scrum ceremonies and removed blockers to improve team productivity.

Product Ownership Story Mapping Personas Scrum Ceremonies Agile Facilitation Stakeholder Management Productivity

International Project Manager

PageGroup

Nov 2021 - Dec 2022 (1 year 1 month)

Managed large-scale recruitment projects across France and internationally and supported KPI/SLA definition, risk management, and RFP responses. Deployed international training programs for 66 employees and 14 instructors.

Recruitment Management Risk Management RFP Management Program Management International Stakeholder Coordination

Project Manager

Renault

Jan 2005 - Jan 2011 (6 years)

Contributed to the relocation of an engine testing center to Romania by managing requirements, technical specifications, and tenders. Implemented Lean improvements to optimize the supply chain process and conducted root cause analysis to improve after-sales quality and performance KPIs.

Requirements Management Specifications Tender Management Process Improvement Supply Chain Optimization Root Cause Analysis Quality Management KPI Tracking Project Delivery

Process & Production Engineer

Servier Pharmaceuticals

Apr 2004 - Sep 2004 (5 months)

Focused on energy performance at a SEVESO pharmaceutical production site by analyzing and optimizing industrial energy efficiency. Coordinated internal teams and monitored performance indicators to improve operational outcomes.

Energy Efficiency Process Optimization Industrial Engineering Team Coordination Data Analysis Monitoring