Eugenie Carolle NOGUEM FOTSO

Led continuous improvement of La Poste’s mobile application for private customers within a multi-team environment. Managed the integration of a virtual assistant (AI) to enhance user experience and optimized push notification strategy to increase user retention. Monitored key performance indicators via Piano Analytics, Firebase, and Tableau Server, reporting findings to management.

Led cross-functional co-design workshops and managed the integration of a virtual assistant (AI) to enhance user experience and reduce customer support workload. Optimized push notification strategy to increase user retention and monitored key performance indicators via Piano Analytics, Firebase, and Tableau Server.

Managed a strategic international program focused on securing SWIFT flows through infrastructure virtualization across multiple regions. Established project governance, defined roles, and facilitated executive steering committees. Coordinated delivery across technical, cybersecurity, and business teams, overseeing budget management and roadmap consolidation.

Set up comprehensive project governance, defining roles, committees, and agile rituals for a strategic international program. Organized multi-country scoping workshops and structured operational processes, documentation standards, and deployment planning across diverse regions.

Managed the HESTIA platform, overseeing the scoping and delivery of a new client space for corporate users and upgrading the existing platform. Conducted functional audits, led scoping workshops with diverse stakeholders, and structured the product backlog. Coordinated between service providers and internal business units, supervising functional testing and go-live communication.

Acted as an interface between business users and the technical team, writing and prioritizing user stories and drafting interface contracts for information exchange. Facilitated agile ceremonies, monitored team velocity and delivery performance, and oversaw technical effort estimations and quality assurance.

Conducted a functional audit and supported the definition of a global product vision for the HESTIA platform, focusing on housing subsidies. Led scoping workshops with diverse stakeholders, wrote user stories, and managed the product roadmap and backlog prioritization.

Contributed to the digital and agile transformation of the Operations department by redesigning a credit risk management tool. Facilitated scoping and design workshops with business stakeholders and technical experts. Managed the full product lifecycle from requirement expression to production release, coordinating technical delivery and contributing to risk analysis.

Facilitated scoping and design workshops with business stakeholders and technical experts for a credit risk management tool, aiming to reduce operational risk. Collected and assessed requirements, defined API interface contracts, and managed the full product lifecycle from requirement expression to production release.

Managed information flows between internal applications and external stakeholders as part of the Infrastructure Exchange project. Acted as a Proxy Product Owner, writing and prioritizing user stories and drafting interface contracts. Served as ScrumMaster, facilitating agile ceremonies and monitoring team velocity, while also overseeing technical effort estimations as Delivery Manager.

Supported the digital transformation of Bouygues Telecom’s Enterprise IT department, focusing on improving customer portals and CRM systems. Conducted cross-functional studies and functional design activities, organizing workshops with stakeholders and UX designers. Implemented and monitored automated non-regression testing across web applications, ensuring functional requirements coverage.

Analyzed impacts related to security aspects and data migration during system upgrades, supporting clients in managing application changes. Conducted feasibility studies, drafted functional specifications, and designed the test qualification strategy. Led end-to-end testing with interfaced applications, provided Level 2 support, and managed change implementation.

Analyzed business requirements and conducted feasibility studies, proposing appropriate solutions and drafting general functional specifications. Designed and implemented the test qualification strategy, contributing to test case drafting, leading end-to-end testing, and managing change implementation.

Managed customer relationships, offers, and user accounts, conducting functional design activities and organizing workshops with stakeholders and UX designers. Implemented and monitored automated non-regression testing across web applications, performing risk analysis and ensuring functional requirements coverage.

Undertook executive training in Leadership & Strategic Management. The program focused on developing skills in leadership, fostering business growth, and enhancing communication.

Completed a Master’s Degree in Engineering with a specialization in Information Systems & Digital Technologies. The curriculum focused on advanced concepts in digital technologies and their practical application in engineering contexts.

Participated in the Challenge+ Program, a startup accelerator for innovation-driven entrepreneurs. This program provided comprehensive training and support for developing and scaling new ventures.