Open to opportunities

Hamza Naeem

@hamzanaeem2

Senior healthcare billing and client support professional specializing in Patient AR, insurance verification, and collections.

Pakistan

Message

What I'm looking for

I’m looking for a healthcare role where I can lead Patient AR and insurance verification, handle client and billing concerns, submit claims, and drive accurate, HIPAA-compliant documentation while improving patient experience and collections.

I’m a healthcare client relations and billing specialist with 9 years of experience focused on Patient AR work, insurance verification, authorization, and resolving account issues with professionalism and empathy.

As a Team Lead at Prospect Healthcare solution (Aug 2024 - Present), I handle patient inquiries and billing concerns, coordinate with healthcare providers and insurance companies, and manage claims, statements, and no-show/unapplied patient adjustments.

Previously, as a Virtual Assistant / VOB Specialist at PMTAC Pvt Ltd (Jun 2021 - Jul 2024), I performed insurance eligibility checks, scheduled and confirmed appointments, handled billing questions, and ensured accurate EHR documentation while staying compliant with HIPAA.

I’m a CERTIFIED PROFESSIONAL BILLER (authorized by ACCP) and I also support medical records requests following privacy and security guidelines, bringing organized, detail-driven service to every patient and stakeholder interaction.

Experience

Work history, roles, and key accomplishments

Current

Patient AR Specialist

Current

Prospect Healthcare Solution

Aug 2024 - Present (1 year 11 months)

Handled patient inquiries and billing concerns, coordinating with healthcare providers and insurance companies to resolve account issues. Managed statements and claims, posted payments, followed up on outstanding balances, and supported collections.

Insurance Claims Collections Account Reconciliation Authorization Claims Submission Payment Posting Email Communication

Virtual Assistant / VOB Specialist

PMTAC Pvt Ltd

Jun 2021 - Jul 2024 (3 years 1 month)

Performed insurance eligibility checks and managed appointment scheduling, rescheduling, and confirmations to support smooth patient flow. Maintained accurate patient documentation in the EHR system and handled medical records requests in line with HIPAA privacy and security guidelines.

Insurance Eligibility Verification Appointment Rescheduling EHR Billing Support Patient Communication Elation ModMed Practice Fusion DagBilling QUALIFACTS VOB

Cafe Manager

UBL Bank

May 2016 - Aug 2020 (4 years 3 months)

Handled customer service inquiries and resolved food, beverage, and dining service issues. Managed inventory records, supplier communications, and daily operational reports to support accurate day-to-day operations.

Customer Service Issue Resolution Inventory Management Supplier Communication Operational Reporting Order Processing Reservations

Cashier

UBL Bank

Jan 2015 - Jan 2016 (1 year)

Processed customer deposits, withdrawals, and transactions with accuracy and compliance with banking procedures. Assisted customers with account inquiries, monitored cash balances, and resolved customer concerns while maintaining confidentiality.

Cash Handling Deposit & Withdrawal Customer Support Transaction recording Confidentiality