hamza EL JARDINI
@hamzaeljardini
Experienced Problem and Incident Manager with a focus on IT service.
MoroccoWhat I'm looking for
As a dedicated Problem and Incident Manager with a Master's degree in Networks, Systems, and Security Engineering, I bring over 6 years of experience in IT service management. My career has been marked by a proven track record of effectively identifying and resolving complex IT issues, ensuring optimal service delivery and operational efficiency.
In my current role at ECONOCOM, I conduct thorough root cause analyses for recurring incidents, collaborating with technical teams to implement preventive measures. My leadership skills enable me to coordinate efforts across departments, ensuring compliance with ITIL best practices while maintaining clear communication with stakeholders. I am passionate about continuous improvement and leveraging my problem-solving skills to enhance IT operations.
Experience
Work history, roles, and key accomplishments
Problem Manager & Incident Manager - Project Coordinator
ECONOCOM
Jun 2023 - Present (2 years 4 months)
Conducted thorough root cause analysis for recurring incidents to identify underlying issues. Collaborated with technical teams to implement preventive measures and minimize future problems.
IT Service Desk Consultant
ECONOCOM
Sep 2020 - Present (5 years 1 month)
Provided expert-level technical support as part of the 2nd line service desk team, addressing escalated issues from the 1st line. Diagnosed and resolved complex hardware and software issues, ensuring minimal impact on end-users.
Service Desk Technician
ECONOCOM
Mar 2019 - Present (6 years 7 months)
Managed the first point of contact for end-users, efficiently triaging and categorizing incidents. Provided preliminary analysis and diagnosis of hardware, software, and network-related issues.
IT Technician
ECONOCOM
Jan 2019 - Present (6 years 9 months)
Assisted with troubleshooting and diagnostic tasks for IT systems. Gained practical experience in IT support operations.
Education
Degrees, certifications, and relevant coursework
Sciences and Technologies Faculty Settat
Master's degree, Networks, Systems, and Security Engineering
Completed a Master's degree focusing on Networks, Systems, and Security Engineering. Gained advanced knowledge in IT service management and problem-solving skills.
American University of Professional Studies
Bachelor's degree, Networks, Systems, and Security Engineering
Obtained a Bachelor's degree in Networks, Systems, and Security Engineering. Developed foundational knowledge in network administration and security.
Specialized Institute in Applied technologies
Specialized Technician Diploma, Computer Network Technics
Earned a Specialized Technician Diploma in Computer Network Technics. Acquired practical skills in computer network management and troubleshooting.
Hassan 2nd school
High school degree, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Interested in hiring hamza?
You can contact hamza and 90k+ other talented remote workers on Himalayas.
Message hamzaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
