HKHammad Khalid
@hammadkhalid
QA Analyst dedicated to delivering excellence in customer experience.
PakistanWhat I'm looking for
I'm Hammad, a passionate QA Analyst with a strong commitment to delivering excellence in customer experience. My journey in quality assurance began at i2c Inc., where I successfully completed my probation by evaluating voice and non-voice interactions and leading client calibrations. My dedication to mastering diverse skills has fueled my enthusiasm for tackling new challenges in dynamic environments.
Throughout my career, I have been recognized for my contributions, including receiving the Employee of the Month certificate for April 2024. My experience as a Customer Support Representative at Minbridge PVT LTD allowed me to act as the first point of contact for resolving customer queries, where I honed my skills in handling escalations and ensuring customer satisfaction. I thrive on the opportunity to learn and grow, and I am eager to bring my expertise in quality assurance to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Quality Assurance Analyst
i2c Inc.
Jan 2024 - Present (1 year 7 months)
Appointed as a QA and completed probation by taking calls for three consecutive months. Evaluated voice and non-voice interactions and led client calibrations.
Quality Assurance Resource
Resource Systems Limited
Jan 2023 - Present (2 years 7 months)
Evaluated voice and non-voice interactions and client communication. Onboarded a lead-gen project for Etisalat and provided T&D services to CSRs.
Customer Support Representative
Minbridge PVT LTD.
Jun 2022 - Present (3 years 2 months)
Acted as the first point of contact for resolving customer's live queries over voice and non-voice channels. Handled escalations and customer complaints in a run-time manner.
Education
Degrees, certifications, and relevant coursework
National University of Modern Languages
BS English, English Literature and Linguistics
2019 - 2022
Grade: 3.2
Studied English Literature and Linguistics at the National University of Modern Languages. Achieved a CGPA of 3.2.
Government Shalimar College for Boys
F.Sc Pre Engineering, Pre Engineering
2015 - 2017
Grade: 74%
Completed F.Sc Pre Engineering at Government Shalimar College for Boys. Achieved a percentage of 74%.
Navid Foundation High School
Matriculation, General Studies
2015 - 2015
Grade: 74%
Completed Matriculation at Navid Foundation High School. Achieved a percentage of 74%.
Availability
Location
PakistanAuthorized to work in
Job categories
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