Looking for a job

HAKAMWI MWEEMBA

@hakamwimweemba

Message

I support customers at the front desk through clear communication, complaint handling, and professional service.

Zambia

Message

What I'm looking for

I'm looking for a customer service or front-desk role where I can promote customer satisfaction, provide quality service, build professional skills, and support clients through clear communication and problem-solving.

I've supported customers in a front-desk role at Mweemba Farms, welcoming visitors and directing them to the right department.

I answer phone calls, respond to questions about services and products, and record client details, complaints, and requests accurately.

I handle customer complaints calmly, solve basic problems quickly, and follow up to make sure customers are satisfied with the support received.

I've completed customer care training and bring active listening, conflict resolution, computer literacy, and a strong focus on customer satisfaction and quality service.

Experience

Work history, roles, and key accomplishments

Customer Care Front Desk

Mweemba Farms

Welcomed visitors and directed them to the appropriate departments, answered phone calls, and responded to customer inquiries. Handled complaints calmly, recorded client details accurately, and followed up to ensure satisfaction.

Customer Service Communication Skills Phone Support Conflict Resolution Active Listening Data Entry Microsoft Word Excel