Open to opportunities

Hafsat Mohammed

@hafsatmohammed

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Public Administration graduate skilled in customer service, administration, and process improvement.

Nigeria

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What I'm looking for

I seek a collaborative role in administration or customer service where I can improve processes, support teams, and grow professionally.

I am a Public Administration graduate with hands-on experience in customer service, field enumeration, and office administration. I bring a results-oriented approach, strong communication skills, and a commitment to continuous learning to every role.

My professional experience includes customer care at a major media company, census enumeration, classroom teaching, and administrative support during national service. I have managed meetings, records, and office logistics while supporting staff welfare and operational efficiency.

I am proficient in Microsoft Word, Excel, and PowerPoint, and I adapt quickly to new tasks and collaborative team environments. I have completed soft-skills training to strengthen my workplace communication and problem-solving abilities.

I am driven to add value through process improvement, clear goal-setting, and dependable execution, and I seek opportunities where I can contribute to organizational objectives while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Multichoice Nigeria

Feb 2023 - Aug 2023 (6 months)

Provided customer support, communicated company updates, and routed inquiries to appropriate teams to maintain high customer satisfaction during tenure.

Customer Service Communication Microsoft Office CRM Team Collaboration

APO III (Polling Assistant)

Independent National Electoral Commission

Feb 2023 - Feb 2023 (0 months)

Ensured orderly queuing of voters and assisted polling operations during the Feb 2023 general election to support smooth electoral processes.

Communication Organization Attention To Detail

Classroom Teacher

Foundation School International

Jan 2021 - Dec 2021 (11 months)

Taught and managed classroom activities in 2021, delivering lesson plans and supporting student learning and development.

Lesson planning Classroom Management Communication Microsoft PowerPoint Interpersonal Skills

Assistant Admin Officer

Third Fadama National Development Project

Jan 2018 - Jan 2019 (1 year)

Supported administrative functions during NYSC by organizing meetings, maintaining records, handling bills and office maintenance, and improving operational efficiency.

Office Administration Record keeping Meeting Coordination Microsoft Office

Enumerator

National Population Commission

Conducted building numbering, household listing and person enumeration for the 2022 trial census to ensure accurate population data collection.

Data Collection Survey Enumeration Fieldwork Attention To Detail Communication Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Adamawa State University

Bachelor of Science, Public Administration

2012 - 2018

Grade: 2.1

Completed a Bachelor of Science degree in Public Administration with Second Class Upper (2.1) focusing on public sector management and administrative processes.