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Hafiz Ali Hamza

@hafizalihamza

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IT Support professional with expertise in operations analysis and management.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my analytical skills to enhance operational efficiency.

I am Hafiz Ali Hamza, a dedicated IT Support professional with over 5 years of experience in IT Support and Administration. I recently completed my MSc in Project Planning & Management from the University of Bradford, where I honed my skills in project implementation and finance. My academic background, combined with my hands-on experience, has equipped me with a unique perspective on managing IT operations effectively.

In my previous roles, I have consistently demonstrated my ability to improve operational efficiency and customer satisfaction. As a Shift Manager at KFC, I successfully generated over 50 reports weekly, which led to a 25% improvement in inventory accuracy and customer service. My experience as an IT Support Executive at Daisy Inc. allowed me to resolve 1st and 2nd line support issues while implementing ITIL-inspired methodologies, reducing downtime by 25%. I am passionate about leveraging my skills to contribute to a dynamic team and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Shift Manager

Current

KFC

Jan 2023 - Present (3 years 5 months)

Generated over 50 reports weekly, which reduced errors and improved inventory accuracy and customer service by 25%. Coordinated with a 20-person team, boosting restaurant efficiency and customer service.

Data Analytics Customer Service Teamwork Inventory Management

IT Support Executive

Daisy Inc.

Feb 2020 - Sep 2022 (2 years 7 months)

Resolved 1st/2nd line support for Windows 10/11 and Office 365 using ITIL-inspired methodologies, reducing downtime by 25%. Deployed Autopilot and cloud solutions, improving reliability by 30% and cutting incidents by 20%.

ITIL Aligned Support Process Autopilot Office 365 Cloud Solutions Troubleshooting

IT Supervisor

Shalimar Steel Re-Rolling Mills Pvt Ltd

Apr 2018 - Jan 2020 (1 year 9 months)

Provided end-user hardware support, configuring iPhones, iPads, and Dell laptops, which reduced downtime by 20%. Administered Intune and Azure AD, streamlining device management and onboarding for over 30 new hires.

End User Hardware Support Intune Azure AD Device Management Ticketing Systems

Internee IT/MIS

Sui Northern Gas Pipelines Ltd

Nov 2017 - Jan 2018 (2 months)

Provided end-user support, conducting over 20 system evaluations to reduce downtime across departments. Configured over 30 workstations and supported Windows environments, enhancing standardization and reducing setup errors.

User Support Workstation Configuration Windows Environment Networking A V Support

Education

Degrees, certifications, and relevant coursework

University of Bradford

MSc Project Planning & Management, Project Planning & Management

2022 - 2024

Completed a Master of Science in Project Planning & Management. Key modules included Project Implementation & Management and Project Finance & Appraisal, achieving strong grades in both.

Hajvery University

BS Computer Sciences, Computer Sciences

2013 - 2017

Obtained a Bachelor of Science in Computer Sciences. Core modules covered Software Project & Management, Computer Networking, and Communication Skills, with high marks in all areas.