Kopal Bhatnagar

Led cross-functional initiatives to gather and analyze business requirements, improving operational efficiency by 25%. Spearheaded a new CRM platform implementation that improved customer response times by 40% and delivered executive dashboards using Power BI and Tableau.

Led development of an e-commerce system for selling beverages & alcohol by managing product backlogs, user stories, and sprint planning. Owned competitive analysis and supported client requirement sessions, system demos, UAT, and end-user training throughout the project lifecycle.

Led the BA team by delegating work while managing projects end-to-end across domains including e-commerce, ERP, healthcare, and Bitcoin. Supported sales strategy and operational planning by coordinating development, testing, and marketing teams to achieve analysis and product results.

Gathered requirements for web and mobile software projects and coordinated with customers, stakeholders, and cross-functional teams to deliver on-time outcomes. Produced key documentation (SOW/BRD/FRD) and performed effort/time estimation, scheduling, and risk-aware project status reporting.

Collected and clarified client requirements via email, coordinated kickoff sessions, and created requirement documentation including SRS, FRS, and BRD. Performed gap analysis and UAT support while running impact/feasibility estimation and supporting developers and clients through requirement clarifications.

Completed training in Java and web development and built an Android capstone application for file transfers. Used common collaboration and planning tools to support development activities during the program.

Grade: C.G.P.A - 7.11%

Completed a Bachelor of Engineering in Computer Science. Earned a CGPA of 7.11%.