At Benchmark Systems, a Harris Computer Company, I serve as the primary RCM point of contact alongside Client Success for clients across Telehealth, Mental Health, Urgent Care, and other specialties. I monitor KPIs, SLAs, AR aging, and denial trends, and prepare performance dashboards and financial reports.
I partner with operations, offshore, and technology teams to resolve issues and identify automation opportunities. I also support client onboarding and train providers and staff on documentation requirements, insurance rules, and EMR workflows.
As an RCM Consultant, I worked with physicians and practice owners to stabilize financial performance and improve RCM workflows. I conducted AR workdowns, denial audits, and financial analysis, and trained staff on insurance requirements, coding accuracy, and patient responsibility workflows.
At Bizmatics Inc., a Harris Computer Company, I managed revenue cycle operations for diverse medical practices and led offshore billing teams. At Troyer Medical, Inc., I oversaw full revenue cycle operations and increased practice revenue from $15K monthly to over $1M annually within one year.
