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Guy Bayadika

@guybayadika

Travel agent at ADM Value who handled Air France reservations and customer service using Amadeus.

At ADM Value in Dakar, I handled international customer relations and Air France reservation files using Amadeus, following operational procedures and service standards.

At Hyper marché Exclusif, I received and checked products, stocked shelves, and managed replenishment while following hygiene, food safety, and product rotation rules. Earlier, at Majorel Sénégal, I advised customers and handled requests in a contact center.

Experience

Work history, roles, and key accomplishments

Agent de voyage

ADM Value

Jan 2025 - Present (1 year 10 months)

Managed international client relations and processed reservations on Amadeus for the Air France campaign. Adhered strictly to operational procedures, processing deadlines, and high service quality standards.

Amadeus Customer Service Reservations Aftersales International Client Relations

Rayonniste

Hyper marché Exclusif

Jan 2023 - Present (3 years 10 months)

Received, controlled, and stocked products while managing continuous shelf replenishment. Applied strict hygiene, food safety, and product rotation rules in a dynamic retail environment.

Inventory Management stock replenishment Hygiene Standards Food Safety Product Rotation

Conseiller Commercial

Majorel Sénégal

Jan 2020 - Present (6 years 10 months)

Managed call flows, active listening, customer orientation, and retention in a contact center. Resolved customer requests quickly while meeting performance and productivity KPIs.

Call Center Customer Service Active Listening Customer Retention KPI Management